Shit does happen. Bought a pair of Clarks shoe the morning right before I boarded the plane back to Malaysia from London. Now, slightly after a month and worn a only a few times for casual outings, the shoe is now rendered useless. Why? The elastic shoe lace snapped. Emailed Clarks London and all they replied is :
Dear Mr G
Thank you for your email.
Unfortunately, we are unable to obtain replacement laces for your mamba Drum shoes and I’m sorry for any disappointment caused.
Our Ref: 000699099A
I can’t believe thats all they can say. Well, I decided not to pursue the case and full refund is only available between 28 days of purchase. Furthermore, this Ms. Linda Murphy have not replied my second email which I asked for a full refund as there are no laces replacement available. In fact, I went to the Clarks shop in 1Utama and was told that they dont sell accessories such as shoe laces let alone an elastic shoe laces. This is real shitty. I was so frustrated. I bought that fucking shoe for £49.99 (incl. VAT) and that was before the forex fell to RM5.40 to a pound. Arrghghhhh… fuck.
Luckily, I found a pair of laces at Bata, 1Utama. The colour may not match entirely but it does the job. At least I can wear the shoe. Looks like I gotta drop by their Malaysia HQ/factory in Jalan Kapar, Klang to buy matching laces.
Long live, Bata…